Pendragon Home Improvement Wins Big at the 2025 UK Enterprise Awards!

Wow, what an incredible moment for us at Pendragon Home Improvement! We’re beyond excited to share that we’ve picked up not one, but TWO amazing awards at this year’s UK Enterprise Awards!

🏆 Best Family-Run Home Improvement Company 2025 – South Wales

and

🏆 Customer Service Excellence Award 2025

The UK Enterprise Awards, run by SME News, shine a spotlight on businesses that go the extra mile – and we’re so proud to be recognised for our dedication to quality, service, and customer care.

Best Family-Run Home Improvement Company in South Wales

Being named Best Family-Run Home Improvement Company in South Wales means the world to us. We’re a small, family run business with a big passion for helping homeowners create beautiful, secure & energy efficient homes. Every project we take on is personal & we love bringing our customers’ visions to life.

Customer Service Excellence Award

And winning the Customer Service Excellence Award? That’s the cherry on top!

We’ve always believed that great customer service is about more than just selling windows and doors – it’s about honest advice, expert guidance & making sure every homeowner feels confident & cared for from start to finish.

A massive THANK YOU to our incredible customers, your support means everything to us.

We can’t wait to see what the future holds as we continue helping South Wales homeowners transform their properties with award winning products & unbeatable service.

Here’s to many more exciting projects ahead!

Looking for Further Advice?

If you are looking for Advice about chosing your replacement uPVC or aluminium windows or doors then check out the rest of our Advice Centre which is packed full of handy information

Bucket of Soapy Water for cleaning composite doors & upvc window frames

How to Clean Composite Doors and uPVC Window Frames

Understanding Condensation on Windows: Why It Happens and How to Prevent It

Gold Spy Urn Knocker on Chartwell Green Etna Endurance Composite Door

The Security Benefits of Composite Doors

What our Clients Say

"Jules, Kay, and the rest of the team are outstanding. Customer service from beginning to end went above and beyond. Every stage was explained and communicated so that we knew exactly what was happening and when. Some minor issues during fitting were resolved without any fuss and we now have some fantastic looking windows and a much warmer house! Pendragon are definitely changing the face of the window industry with the high quality service they are providing. I cannot recommend them highly enough." - Gareth, Risca

"Grate customer service and aftercare, friendly family run business. It’s was a quick turnaround from ordering to installing! Very pleased with my new windows and door. Highly recommended if you want a hassle free friendly experience 5*****" - Chrissy, Machen

"Thrilled with our new Endurance Door from Pendragon! Jules was great from start to finish, patiently guiding us through design ideas until we settled on the perfect fit. Communication couldn’t have been better throughout process and the installers were professional, tidy and did a great job. Highly recommended!" - Felicia, Chepstow

"I had an excellent service from Pendragon. Great advice from the start and helpful and considerate. The installation of my windows happened so quickly and smoothly with no fuss or mess and I know it was no small job removing the old windows so 10 out of 10 and thank you!" - Toby, Hereford

"Had a wonderful experience with this family owned and run business. Polite,curteous and helpful all the way through. Came and measured up,listend to what I required,provided a detailed quote and waited for my response,no pressure sales,kept me fully informed throughout the process. Windows and doors are made to measure,bespoke to your property and look amazing. And Wow the front door is stunning and the icing on the cake is that they were not even the most expensive company out there. A wonderful experience with a stunning end result. Definately recommend using Jules and his team. First Rate Company" - Lesley, Newport

"Excellent experience with Pendragon Home Improvements. Ordering was easy, kept us informed all through the process. Door was delivered quicker than expected. The fitters were polite, efficient, did a top class job and cleaned up any mess. Highly recommend this company." - Julia, Pontprennau Cardiff

"The prospect of having all my windows replaced was daunting. Firstly trying not to get completely ripped off and secondly delay and fit issues. For once I made a really good decision. I replaced all my window. 15 windows and two sets of sliding doors. The whole process was exactly as promised. Jules and Kay are great business owners and offer a genuine local service without trying to con you like all the others who quoted. Get them to quote you and make your mind up for yourself. I have also received my Guarantee and Fensa certs so all necessary paperwork is complete. My house is quieter less drafty cleaner looking and thermally more efficient. Thanks." - Lewis, Cyncoed, Cardiff

"Gwasanaeth grêt, cyfarthrebiad dda trwy gydol y gwaith, a phris resymmol iawn. Dwin adorchmynnu galw ar Jules a Kay os wyt ti angen newyddu ffenestri neu drysau yn y tŷ.

Great service, good communication throughout. I can recommend calling Jules and Kay for anyone wanting to renew their windows and doors." - Barry, Pontypridd

"Excellent service installing new windows and doors, couldn’t have asked for a better team from consultation to installation. Jules, Craig and Lee are all brilliant and know how to get the job done." - Donna, Newport

"Recently had two doors replaced by Pendragon Home Improvements. The whole process from consultation to fitting was smoothly dealt with by Joules and his team. We were kept updated at all times and the fitting was carried out without delay and to a high standard. I would not hesitate to recommend Pendragon Home Improvements." - John, Bridgend

"Amazing service, by an amazingly down to earth and professional business ! Talk to you through the process and happy to make changes honestly great value for money ! All the staff are friendly and professional, fitting was all done in less than a day to a great standard ! Thankyou !" - Thomas, Cardiff

"I would just like to Thank Jules and his Team at Pendragon Windows for their fabulous service. I now am the proud owner of Nine Fantastic New Windows!.Installation went smoothly provided by a truly professional team of guys who went above all my expectations where nothing was too much trouble. Fantastic Service at a really competitive price 👏. Thank you once again." - Daisy, Cardiff

"Highly recommend. Thank you for our gorgeous windows and front door. We were worried about who to go with but the whole experience was great. Jules listened to what we wanted and his recommendations were spot on. The fitters were quick and clean and we were kept up to date with the whole process. Will definitely use again when we need other windows replacing. 😄" - Sarah, Rhiwbina

"Pendragon fitted new windows for my elderly parents and they were amazing throughout. We were kept informed of the whole process and they worked around my parents routine. Windows were excellent and I would definitely recommend. Also good value for an excellent product. Thank you Pendragon" - Louise, Penarth

"Thank you Pendragon for an excellent experience. A friendly and professional service, competitive prices and a beautiful product. Our new front door has had many admirers and inside we are benefiting from the wonderful insulation." - Liz, Caldicot

"Extremeley happy with out new front door after many discussions about different fittings! Plus after sales equally good." - Jane, Heath Cardiff

"From the 1st contact to meeting Jules I can honestly say there was no hard sell. We showed him what we wanted and he came up with some great ideas to make the windows more open to light and less frame work. All communication was great and the process was really great, on fitting day I could highly recommend Craig and his brother they were polite and helpful and the quality of workmanship was great. We had one issue with the frame for our endurance door which was not down to Pendragon but it was not fitted with the correct lock places then the 2nd time not enough hinge places but this was soon rectified and Craig came and finished off the door after a 2 week wait. But all in all I would highly recommend to family and friends 5⭐." - Paul, Cardiff

"We were really impressed with pendragon. Jules came out to assess the project and understood exactly what our requirements were straight away. The doors installed were good quality, the price was competitive, the fitters were tidy and polite and throughout the project communication from Pendragon was really clear and polite. It definitely felt like you were dealing with a family run company rather than a corporation. We wouldn't hesitate to contact and use Pendragon in the future and would definitely recommend to anyone looking for new doors and windows" - Jake, Cardiff

"What a great firm, keeps you up to date on every move, my door is beautiful and patio doors I had blinds fitted to the inside of the glass which means I never have to clean them. Win win" - Carol, Barry

"Jules, Kay and the team of installers were absolutely superb from start to finish. We recently moved and Jules visited our new home to survey what we needed and discuss the products that they use. He then worked out a quotation, which I must say was very fair in view of all the windows including a large bay, patio doors and a new composite front door. The workmanship was first rate, they got on with the job and were extremely efficient and they were very clean and tidy workers. I would certainly recommend Pendragon Home Improvements to anyone looking for excellent quality windows and doors." - Marc, Cyncoed

"Jules & Kay assisted in replacing a set of old patio doors. The entire process took only a few weeks, and their team did an excellent and professional job on the day of installation, completing it in just a couple of hours. Overall, I’m extremely happy with the results and have no hesitation in recommending their services to others!" - Shahbaz, Danescourt